What should a barber do if a client expresses dissatisfaction with their service?

When a client expresses dissatisfaction with their service, the most appropriate response is to apologize and offer to correct the issue. This approach demonstrates professionalism and a commitment to customer service, which are essential in the barbering industry. Acknowledging the client's feelings helps to build rapport and shows that you value their feedback. By offering to correct the issue, you not only have the opportunity to rectify the situation but also to restore the client's confidence in your skills and services.

Addressing concerns directly can also prevent potential negative reviews and foster client loyalty. Customers appreciate when a service provider takes their feedback seriously and is willing to make amends, which can lead to positive word-of-mouth referrals and repeat business.

The other options do not contribute positively to the client relationship. Ignoring concerns can lead to increased dissatisfaction and the potential loss of future business. Claiming that the client is mistaken fails to address their feelings and can come across as dismissive. Charging for a redo could also further upset the client and would not align with a standard practice of customer care, as it does not reflect an understanding or resolution of the client’s dissatisfaction.